|
TERMS AND CONITIONS OF SALE
Welcome to Umbro International Limited’s teamwear website. Please read these Terms and Conditions carefully. These Terms and Conditions apply to all sales concluded with you, the consumer, via www.umbrofootballkits.co.uk (“the Website”). Umbro will sell its products to you subject to these Terms and Conditions.
By using the website you
accept, understand and agree to abide by these Terms & Conditions.
These Terms and Conditions can be amended by Umbro International Limited (“Umbro”) whenever we feel it is necessary. You should check the Terms and Conditions every time you enter the Website. Your continued use of umbrofootballkits.co.uk after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
If you do not agree to these Terms and Conditions at any time then you should leave the Website.
1.1. Umbro’s registered office is at Umbro House, Lakeside, Cheadle, Cheshire, SK8 3GQ. Telephone number: 0870 603 7047 Fax Number: 0161 492 2182
1.2 If you have any complaints about our service or any goods you purchase from us please contact us on custservice@umbrofootballkits.co.uk or write to us at the address above.
2. INTELLECTUAL PROPERTY
2.1 The content of the Website including without limitation photography, graphics, software are protected by copyright, trade mark and other intellectual property rights of Umbro.
2.3 You are entitled to view the Website and print pages, solely for your personal, non-commercial use. Aside from this you may not copy, reproduce, alter, use, display or distribute any contents of the Website by any means. Any copying or downloading from the Website is strictly prohibited and will be deemed an infringement of copyright.
2.4 The ‘Umbro’ word and double diamond device are registered trade marks of Umbro and you are not permitted to use the trade marks without the prior written consent of Umbro.
3 PURCHASING FROM UMBRO
Your account
3.1 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
3.2 Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the
Your Account area of the website.
3.3 We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Access to www.umbrofootballkits.co.uk
3.4 We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Use of umbrofootballkits.co.uk
3.5 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use umbrofootballkits.co.uk content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any umbrofootballkits.co.uk content except for your own personal, non-commercial use. Any other use of umbrofootball kits.co.uk content requires the prior written permission of UMBRO.
3.6 You agree to use umbrofootballkits.co.uk only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of umbrofootballkits.co.uk. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within umbrofootballkits.co.uk
Electronic communications
3.7 When you visit www.umbrofootballkits.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
3.8 A Contract between the customer and UMBRO for the sale of our products will only exist once an order has been accepted and processed (at which point the buyers credit/debit card will be charged for the value of the goods ordered). This does not affect the customer's statutory rights.
3.9 When you place an order to purchase a product from www.umbrofootballkits.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send this e-mail confirmation to you. Any products on the same order which we have not confirmed in a Confirmation E-mail do not form part of that contract.
3.10 Prices and availability of products are subject to change without notice. Every effort is made to ensure that this will not happen.
3.11 Orders are taken through our website with payment by most credit/debit cards. All pricing is in £ sterling with VAT at the current rate where appropriate.
3.12 While we take care to describe products accurately through this website we cannot accept responsibility for any slight colour variations that may occur. You should note that the colour reproduction of products may vary when viewed through your computer system.
3.13 No contract for the sale of any product will subsist between you and us unless and until we accept your order by way of an email to you confirming that we have received payment in full for all the products you have ordered (“Order Receipt”). That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time we send the email to you (whether or not you receive that email). This confirmation email amounts to an acceptance by us of your offer to buy products from us or a third party supplier that is engaged on your behalf by us.
3.14 This confirmatory email will contain all relevant statutory information concerning your contract, and also a link to these terms and conditions: it may be amended in accordance with these Terms from time to time. You must check that the details on this confirmatory email are correct as soon as possible and you should print out and keep a copy of it.
3.15 We will not pass on your personal or credit or debit card details to any third party other than our payment service provider, Streamline, who will not retain your details.
3.16 You undertake that all details you provide to us for the purpose of ordering or purchasing products or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the products or services ordered. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.
3.17 To purchase you must be over 18.
3.18 By submitting your order you are offering to buy the goods at the price set out in the order and allowing us to use your personal details for the purposes of supplying teamwear (including passing your details on to couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details be removed from our system by writing to the address above.
3.19 Umbro reserve the right to decline your order for any reason whatsoever. If we do so a customer services representative will contact you and refund any sums of money paid by you.
3.20 Prices are checked regularly and prices will be charged at the price prevailling at the time you place your order. Prices are inclusive of Value Added Tax (“VAT”) where applicable which will be charged at the current rate.
3.21 The prices indicated only apply to on-line purchases and we reserve the right to amend the prices without prior notice.
3.22 In the event that an incorrect price is advertised , we shall amend it upon notificiation. For the avoidance of doubt we are under no obligation to supply any product at the incorrect price.
4. PAYMENT PROCESSING
Please note that the actual card transaction will take place on a secure bank server belonging to RBS Streamline Direct Merchant Services.
This facility is administered by the Customer Services Department of UMBRO. Payments are processed and validated by a secure service managed by UMBRO's Card Services Provider, Royal Bank of Scotland Streamline e-Solutions. Your card details will only be used by the bank to collect your payment and at no time will they be stored by the UMBRO or be visible or accessible outside the secure banking network.
Using this service, you can make a payment using a credit or debit card. UMBRO accepts the following payment cards:
Mastercard
Visa
Switch/Maestro
Visa Debit
Solo
Electron
UMBRO Customer Services Department is responsible for the administration of the online e-payments facility.
Your payment to UMBRO is processed and validated by UMBRO's Card Services Provider, The Royal Bank of
No. UMBRO does not store any of the credit/debit card details relating to your payment. You will be required to re-input all details each time you make a payment and may use a different card to make different payments if you wish.
The bank's secure server supports the following browsers:
Internet Explorer 6 and above
Netscape 4.8 and above
Within your browser, you will need to have enabled Javascript and Cookies - please note that the bank's server only uses temporary cookies whilst processing your payment and does not leave permanent cookies on your PC. Whilst your payment is being processed: · Please do not use your browser's back and forward buttons to navigate through the pages; instead use the buttons provided on the pages themselves · Do not press any button marked 'PAY' more than once · Until you reach the point where you have entered your payment card details, you may safely abandon a payment by closing your browser. After that point, please be patient and wait for your payment to complete. · Please print or save the Streamline order confirmation page with your unique payment reference in case of future query. · If you experience any difficulties and do not receive confirmation of your payment and a receipt, please do not attempt to make the payment again. 5. DELIVERY 5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. We may deliver the goods in several consignments but will not charge any extra delivery for this. 5.2 Umbro shall make every effort to deliver the goods as specified but we cannot guarantee delivery on that day or accept liability for late deliveries. The standard delivery is £7.00 inclusive of Value Added Tax. 5.3 You will become the owner of the goods you have ordered upon receipt. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. 6.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. 6.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question 6.3 If you notify one of the problems above to us, our only obligation will be, at your option: b) to replace any goods that are damaged or defective; or c) to refund to you the amount paid by you for the goods in question in whatever way we choose. 6.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. 6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 7 CANCELLATION Your statutory right to cancel your order. 7.1 You have the right to cancel your purchase of an item from the date the contract is concluded (ie the date we send our Order Confirmation email) until the expiry of a period of seven working days, beginning the day after the day on which your received the item. You do not need to give us any reason for cancelling your contract. 7.2 You cannot cancel your order if the goods you have ordered are personalised. For the avoidance of doubt this includes, but is not limited to name/numbers on kit. 7.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk and we advise you to ensure goods are adequately insured during any return journey. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk. 7.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct thedirect costs of recovering the goods from the amount to be re-credited to you.
8. RETURNS 8.1 In the first instance please contact Umbro Teamwear, within 7 days of receipt of goods, either by telephone on 0870 603 7047 or email: custservice@umbrofootballkits.co.uk 8.2 Should the return be approved you will be given a reference number and address for the goods to be returned to. 8.3 The customer will initially pay the return postage costs. Umbro will reimburse agreed costs on approved returns only. 8.4 Refunds will only be given on approved returns. Umbro can take no responsibility for product sent anywhere other than the approved collection point, with a valid returns reference. 9. GENERAL Governing Jurisdiction 9.1 The Website Terms and Conditions and the Terms and Conditions of Sale and any contracts made pursuant to them are governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language. Visitors accessing the Website from countries outside of the UK do so at their own risk and are responsible for compliance with local laws. Events beyond our reasonable control 9.2 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights. |
